Thursday morning I, along with many others, were unable access our Sharebuilder accounts. Sometimes you could log in and view your account, but even if you got that far you would not be able to do anything more. Most of the time I would get an error message saying that due to the high trading volume today they were having problems (kind of funny that the problems started before trading opened!). I was finally able to get in around 1pm.
That was very frustrating not being able to access my account. I complained to them and I received this response from Justin Savino:
I am sorry for the experience you had with our site. Your frustration is understandable.
Recent market conditions led to unprecedented website traffic, and we apologize for the delays you encountered. All our technology teams are working to improve the responsiveness of our site to serve you better. We have already made several upgrades and are working on several more.
We truly value your business and appreciate your patience as we work to restore the level of service you expect from us.
They didn't even offer me a couple of free trades. This pretty much does it for me with Sharebuilder. I still have several referral trades left, so I will use them up before I switch. Right now I am considering TradeKing. I have opened an account there, though I have not added any funds to it at this time. Trades ar $4.95, which is 1/2 the price of Sharebuilder. They will also reimburse me for my transfer fees if/when I transfer my stocks from Sharebuilder. I considered just using Zecco, as I already have an account there, and the trades are only $4.50, but I'm still pretty steamed about the bait-and-switch thing and I really don't think I will be back there. Besides, based on their history of changing their plans, who knows if they'll even keep $4.50 trades?
If anyone is interested in opening an account with Tradeking, I can send you a referral e-mail. I'll get $50 if you open your account with $1,000 and make 1 trade, which I am willing to split with you via PayPal or an Amazon.com GC.
Update: Today (3/23) I tried to log in and was able to view my account, but when I went to the trading window all I would get was Error Encountered. Now even the main page (www.sharebuilder.com) gives me an error as well. Once, I could understand - everyone has a problem now and again. But this has happened several times
over the last week. This is simply not acceptable. I will certainly be transfering my stocks out once my free trades have been used up.